Make sure you have completed all the steps in the registration process, including clicking on the link in the activation email. This email will be sent to the inbox of the email address you used to set up the account.

Check that you’re using the same email address you used to register for the website. Then, check your password. If you’ve forgotten your password, click on the ‘Forgotten your password’ link and follow the instructions to reset your password. If you’re still having problems, contact the helpline.

Click on the ‘Forgotten your password’ link and follow the instructions to reset your password. You’ll need to enter the email address you used to register for the website.

If an account exists in our database, a temporary login link will be generated for your account and emailed to your registered email address.

If you want to change your password, you can do this once you have logged into the Portal. Click on ‘Settings’ on the left-hand menu and then the ‘Update’ button under Password. You will be asked to enter your current password and type in your new password twice. You will be sent a six-digit authentication code to either your registered email address or mobile phone number, which you will be asked to enter to make the change take effect.

First of all, check your junk/spam folder to make sure it isn’t in there. If, after two hours, it still hasn’t arrived in your inbox, please contact the helpline. They can resend your activation email or, if necessary, reset your details (in which case you will then need to complete the registration process again).

Copy and paste the link into your web browser. If that doesn’t work, contact the helpline.

The code expires after five minutes, at which point it will no longer work and you will need to request another one. If you have requested more than one code, only the most recent one selected will work. You may need to close and reopen your browser and try again if the problem persists.

If you have requested a code via your mobile phone, make sure you have mobile reception. If you are still having trouble, try receiving the code via email. If you are having trouble getting the code via email, try checking your junk folder.

If you make multiple incorrect attempts to access your account or register, you will be temporarily locked out of the process. Try closing and reopening your browser.

If you’re still having problems, you can contact our user helpline using the details below.